How to file a complaint
Contact us by phone or email with a description of the issue. We will get back to you as soon as we can.
Complaints
If you have a complaint, please contact Mocca Del Mar first and we will help you as soon as possible.
Last updated: 2026-06-24
What your complaint should include
Name, date of visit or booking, contact details and a description of what happened.
Official complaint forms
Official complaint forms (hojas de reclamaciones) are available where required by applicable regulations.
Contact details
Mocca Del Mar · Sunshine 2025 SL · CIF B21938063
P.º Dique de Levante, 03181 Torrevieja, Alicante, Spain
Phone: · Email: Pending – information not yet available
Online dispute resolution
We no longer refer to the previous EU ODR platform as it is no longer active. Please contact us directly so we can address your issue, or contact the competent consumer authority.
This legal information is provided as a general basis and should be reviewed by a qualified legal advisor before final publication.